This guide is aimed at the super administrators of RealWear Connect
For RealWear Connect to work on devices please make sure you have deployed the app from RealWear Cloud to your users devices and ensure Microsoft Teams is installed on the devices. (This must be the RealWear App Catalogue version)
- Login to RealWear Cloud on your computer
- Navigate to your devices or groups
- Choose Applications
- Install RealWear Connect from the App Catalogue
In this guide we aim to help you understand more about the administration of RealWear Connect, how to get started and how to use the admin panel of RealWear Connect.
There are two ways to access your RealWear Connect Instance
A: Through RealWear Cloud and clicking on the RealWear Connect button in the left hand navigation bar. (NB. Button is only available to RealWear Connect subscribers)
B: Accessing the admin panel directly through the URL provided to you.
Login for the first time
You should have received an administrator username and password from RealWear support. If you don't have this please reach out at email@example.com
When you first sign into RealWear Connect you will be required to change your password to something unique to you.
Once you have logged into RealWear Connect you will initially be greeted by the welcome screen.Here you can:
- Manage Contact Groups
- Manage Users
- View Reports and the status of Requests
On first launching the RealWear Connect web app, you will need to set up the communication environment for your entire tenant. (e.g. Zoom or Teams)
To do this, go to ‘Settings’.
Setup for use with Microsoft Teams
MS Teams setup Option 1: Use permanent meetings links: This will enable you to set a meeting or group in Microsoft Teams and use that link permanently in RealWear Connect. You will need to paste them into the Connect app on the groups page. This is the simplest setup for MS Teams.
MS Teams setup Option 2: Create meeting links through integration: This will require you to enter your Microsoft Teams tenancy information into RealWear Connect, you will have to create a new app registration in Microsoft Azure. You can learn how to set this up by following the in app instructions.
NB. You will need an Azure AD admin to complete this type of integration
Click this button inside RealWear Connect to setup the Azure App Registration
Setup for use with Zoom
Zoom setup Option 1: Use permanent meeting links: This will enable you to set a Zoom meeting up and use that link permanently inside RealWear Connect. You will need to paste them into the Connect app on the groups page.
Zoom setup Option 2: This requires an app to be registered on the Zoom Marketplace (private app) and the app credentials must be added to RealWear Connect. This works well with HandsFree4Zoom. You can learn how to set this up by following the in-app instructions.
Click this button inside RealWear Connect to setup the Zoom App Registration
Follow the Guide here for managing RealWear Connect Users
Follow the Guide here for managing RealWear Connect Groups and Regions
Learn how to create Teams meeting links for RealWear Connect here
Learn about the RealWear Connect Reporting Dashboard here