Wireless Update
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      Wireless Update

      See Our Video Guide

      Before Beginning

      • Ensure the RealWear device is connected to a Wi-Fi network. Do not move out of the Wi-Fi network range while the download is in progress.
      • Ensure the device's battery is charged to at least 30% (50% recommended).
      • If the device is connected to a computer, disconnect before updating.

      All applications and user data will be preserved through the update process. However, whenever updating firmware we always suggest backing up your personal files including photos, images, and documents before proceeding.

      Important notice for HMT devices on below V11.0

      If you have an HMT device that is currently on an operating system version below 11.0.x (e.g. 10.5, 9, 8.09, 7.0x, etc.), you must upgrade through the next highest version or versions of software before you will be able to upgrade to the current version. When performing these upgrades, it is critical that you back up all user-generated data on your HMT device — upgrading from Release 10.5.0 to 11.0 will erase all data on the HMT due to a Android permissions change.

      For more information on the upgrade path for the HMT-1 and HMT-1Z1, please see our Firmware Update and Support Policy.

      Note: Screenshots in this article reflect the current upgrade process, and may vary depending on your current OS version.

      Upgrade Process

      Power on your RealWear device, and ensure you are connected to a wireless network.

      1. From the home screen, say “MY PROGRAMS”:
      2. firmware1
      3. Say “WIRELESS UPDATE”:firmware2
      4. If a new firmware version is available for your device, the version will appear here. To download this version, say “DOWNLOAD”:
        firmware3
      5. The download process will begin. If you need to pause or cancel the download, say “PAUSE” or “CANCEL”. Pausing the download will allow you to restart the download at a later point. Canceling the download will require you to start the process again.
      6. On some updates, you will be given the option to install now, or install later. To begin the installation, say “INSTALL NOW”. If you don't see this option, the installation will begin automatically. 
      7. IMPORTANT: Ensure that your device has at least 30% charge (50% is recommended) before continuing with the installation. You may need to confirm you have sufficient battery charge, by saying “OK” to proceed with the download.
      8. The installation process will begin:screenshot_1674089281171
      9. Say "OK" to restart the device:firmware4
      10. OPTIONAL: Once your device has updated, you can check the firmware and OS version from the home screen by saying “MY PROGRAMS”:firmware1
      11. Say “ABOUT DEVICE":screenshot_1674089802585
      12. The new firmware version will appear on this page:screenshot_1674089867163