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Ari Business Device Metrics

What are Ari Business Device Metrics?

Ari Business Cloud provides customers the opportunity to analyze device utilization metrics through a device agent. For the agent to reflect device usage it must regularly sync with the Ari Business Cloud platform.  

Devices send data only if they are enrolled into an Ari Business Workspace for the sake of respecting our user's data safety and privacy concerns.

Device metrics are the metrics we show in the Reporting Dashboard inside Ari Business Cloud.

These are uploaded from your Device to Ari Business Cloud. The metrics uploaded are:

Usage of apps (in hours) – this is the total time an app has been used for in a given period.

Device Connected count of number of devices that have connected within a given period

 

How often are my metrics sent to Ari Business Cloud?

Device metrics are measured in 24 hour ‘chunks’ that are then uploaded.

The cut off for a 24 hour ‘chunk’ is midnight local time of the device.

The metrics are then sent on the next day or the next time a device is turned on.

This time offset has been established to minimize network utilization while still providing accurate utilization metrics.

 

For example...

If a device is used on Monday, the cut off for this usage data is 11:59 PM on Monday night.

The data will then upload to the Ari Business Cloud when the device is turned on the following day (Tuesday).

Monday's data will be analyzed in Ari Business Cloud 4 times a day and then updated to the Reporting Dashboard for Cloud Administrators to view.

 

I don’t see any recent device data in Ari Business Cloud. Why not?

As it takes 24-36 hours for data to realize in Ari Business Cloud, we advise you to try again later. Please ensure the Device is turned on the day after so data can be uploaded to Ari Business Cloud.

Data is only transmitted the day after.

 

My device has been turned on and should have sent data to Ari Business Cloud but it doesn’t show up.

It can take up to 6 hours for the data to process in Ari Business Cloud and show on the front end. Please keep checking back

 

I don’t see any data at all in Ari Business Cloud across my device fleet.

Please ensure all devices are fully up to date; as of writing, this is 12.5 for HMT-1 and HMT-1Z1 and 1.4 for Navigator-5XX series of devices.

Please ensure you are aware of our latest firewall guide here: https://support.realwear.com/knowledge/ip-port-url-allowlisting

Finally, if you are sure all settings are correct and your devices are up to date, please power cycle your device and wait up to 6 hours for data to show in Ari Business Cloud.