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Add New Device

To register your device in Ari Business Cloud, do the following:

  1. Click Devices.
  2. Click 19.
    you will have the choice of adding a single device or multiple devices in one go. For multiple devices see here: https://support.realwear.com/knowledge/add-multiple-devices.
  3. Click Add New Device.

  4. Locate the serial number of your device.

    Note:   The serial number for the RealWear Navigator® 500/520 is in the battery compartment. The serial number for the HMT-1® and HMT-1Z1® is on the inside surface of the device band. When entering your serial number, do not include “S/N” or “WK1234”. For example, for S/N 123456789012345 WK1234, only enter 123456789012345.
  5. Enter your device serial number in the Serial Number * field.

  6. Enter a name for your device in the Friendly Name * field.

    Note:   The Serial Number and Friendly Name fields are mandatory. The remaining fields in the Add Device window are optional.
  7. Click Insert Device.

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  8. Power ON your Ari OS device to communicate with Ari Business Cloud.

    Note:   Your device automatically communicates with Ari Business Cloud.
  9. Refresh the Devices page to view your device details, including the firmware version and most recent check-in time.

Error When Adding a Device

If you try to add a device and receive an error message that says, “Serial Number already entered. Contact your administrator”, you must send an email to RealWear support for assistance.

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Compose an email to support@ari-os.com and include the following information:

  • Enter “[FS2 Error] Serial Number Already Entered” in the Subject line.
  • Enter the following information in the email body:
    • A brief description of your issue.
    • Your Ari Business Cloud workspace name.
    • Your Ari OS device serial number.

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