Devices
      Back to home
      1. Knowledge Base
      2. RealWear Cloud
      3. Devices

      Add New Device

      To register your device in RealWear Cloud, do the following:

      1. Click Devices.
      2. Click 19.
        you will have the choice of adding a single device or multiple devices in one go. For multiple devices see here: https://support.realwear.com/knowledge/add-multiple-devices.
      3. Click Add New Device.

      4. Locate the serial number of your device.

        Note:   The serial number for the RealWear Navigator® 500/520 is in the battery compartment. The serial number for the HMT-1® and HMT-1Z1® is on the inside surface of the device band. When entering your serial number, do not include “S/N” or “WK1234”. For example, for S/N 123456789012345 WK1234, only enter 123456789012345.
      5. Enter your device serial number in the Serial Number * field.

      6. Enter a name for your device in the Friendly Name * field.

        Note:   The Serial Number and Friendly Name fields are mandatory. The remaining fields in the Add Device window are optional.
      7. Click Insert Device.

        3A-1

      8. Power ON your RealWear device to communicate with RealWear Cloud.

        Note:   Your device automatically communicates with RealWear Cloud.
      9. Refresh the Devices page to view your device details, including the firmware version and most recent check-in time.

      Error When Adding a Device

      If you try to add a device and receive an error message that says, “Serial Number already entered. Contact your administrator”, you must send an email to RealWear support for assistance.

      5A

      Compose an email to support@realwear.com and include the following information:

      • Enter “[FS2 Error] Serial Number Already Entered” in the Subject line.
      • Enter the following information in the email body:
        • A brief description of your issue.
        • Your RealWear Cloud workspace name.
        • Your RealWear device serial number.

      6