This article provides a list of some frequently asked questions about RealWear Connect
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Q: How is RealWear Connect different than existing solutions? A: Existing solutions in the RealWear portfolio do not enable you join video support calls instantaneously. RealWear Connect also allows users to choose their video provider. |
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Q: What apps does RealWear Connect work with when it is shipped? A: Microsoft Teams, Zoom, and HandsFree for Zoom. |
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Q: Can I use RealWear Connect with applications other than Microsoft Teams or Zoom? A: Not at launch. We are reviewing the inclusion of other video providers. |
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Q: What are the requirements needed to run RealWear Connect? A: A browser and a RealWear device are needed. |
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Q: How do I get access to RealWear Connect? A: Please contact your local authorized representative. |
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Q: What languages and dialects does RealWear Connect support? A: RealWear Connect currently works in the following languages: English (US), Chinese (Simplified), Dutch, French, and German. We are working on more languages and will update this space as more become available. |
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Q: Does RealWear Connect work with all RealWear devices? A: Yes, providing they are on a supported firmware version and supported Microsoft Teams and/or Zoom Apps. |
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Q: I am an admin. Is there a limit to how many groups can I create? A: No, there is no limit to how many groups you can create. |
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Q: How many support members can be in a group? A: Groups can include 1 to 100 support members. |
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Q: Can I leverage multiple video solutions using RealWear Connect? A: RealWear Connect is currently designed to run for one solution deployed per company. |
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Q: What is the price of RealWear Connect? A: MSRP on RealWear Connect starts at $420/device/year (Effective price of $35/device/month), paid in advance. For more details on features and pricing, please see the RealWear Connect datasheet. |
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Q: How do I purchase RealWear Connect? A: It will be available through approved RealWear resellers using the same process as other products. |
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Q: When is it available to download? A: RealWear Connect is slated to launch in general availability on March 20, 2023. It is available for download using RealWear Cloud. |
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Q: Do I need a pro subscription to RealWear Cloud to use RealWear Connect? A: No. Basic subscribers of RealWear Cloud can also access RealWear Connect. |