RealWear Navigator™ 500 Series
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Issues Connecting to iPhone Mobile Hotspot

Solution: iPhone Hotspot IP Configuration Error

Connectivity issues between RealWear Devices and an

iPhone Personal Hotspot

 

For those who have experienced connectivity issues when trying to connect

your iPhone's hotspot to your RealWear device, we’ve identified a workaround

to enable connectivity. This process is a one-time fix that will resolve

connectivity as long as the network is saved in the RealWear device’s list of

SAVED NETWORKS.

 

You'll need a computer (there isn't an app or website that can provide all

necessary network details), plus, to modify the IP Address settings, you

will need to use the VYSOR application to mirror your device’s screen,

enabling you to control the device with mouse clicks and keystrokes. You

can install Vysor here: https://www.vysor.io/

1. Connect your powered-on RealWear device to your computer using the

USB-C cable provided. Open Vysor and click the red “play” button to

initiate the mirroring and control.

2. Connect your computer to your iPhone's hotspot using the hotspot's

password.

3. In your computer's advanced network settings, locate the IPV4 address of

the hotspot and note it down.

4. Now, try to connect to the mobile hotspot on your RealWear device by

entering the hotspot password as usual. When the connection fails, select

the gear icon visible to the right of the network name. If needed, you can

also click the “pencil” icon in the top right corner to modify the network

settings. Saying “CANCEL EDIT” can help to hide the voice keyboard if

needed.

5. Scroll down and click ADVANCED OPTIONS

6. Click DHCP under “IP SETTINGS” and switch to “STATIC”

7. Below that, enter the IPV4 address you wrote down earlier and save the

network entry. (Other fields should be properly populated, including USE

DEVICE MAC)

8. Once you've successfully made these changes, your device might briefly

process the new data from your iPhone hotspot.

In our experience, it should take no longer than 30 seconds to properly

establish connection.