General
- What are the main feature differences between the HMT-1 and the RealWear Navigator™ 500?
- HMT-1 vs RealWear Navigator™ 500
- List of accessories (any change) for HMT-1 vs RealWear Navigator™ 500
- Click here to view the RealWear Accessories Catalog
- Is there an HMT-1 to RealWear Navigator™ 500 upgrade program?
- No.
- When will the ATEX / intrinsically safe version of the RealWear Navigator™ 500 be available?
- The HMT-1Z1 will continue to be our flagship ATEX rated device.
- How much longer will the HMT-1 be available?
- HMT-1 will continue to sell alongside the new RealWear Navigator™ 500 solution.
- How much longer will the HMT-1 be supported?
- Support will carry on for the duration of the warranty of supplied units.
- What will the service packs and warranty period be for the RealWear Navigator™ 500?
- RealWear Navigator™ 500 will come with a 1-year warranty with the opportunity to purchase two service plans extensions: Essentials and Premier (link to one-sheet)
- What happens if I purchase one year of RealWear Premier service plan and later decide that I would like to extend that to two years?
- It is possible to upgrade plans by either purchasing the upgraded service plan on Shopify or through your RealWear reseller. Note, all upgrades must be made within 90 days of purchase.
- Can I upgrade from RealWear Essentials plan to RealWear Premier plan?
- Yes, if it is within 90 days of purchase of the new RealWear device
- Can I buy the RealWear Essentials or RealWear Premier offerings after I bought the RealWear device?
- Yes, if it is within 90 days of purchase of the new RealWear device
Technical questions
- How is the modular design of the RealWear Navigator™ 500 different than the HMT-1?
- RealWear Navigator™ 500’s key components such as the camera and display can be updated to meet evolving needs, such as the need for a thermal camera.
- How is the RealWear Navigator™ 500 external battery pack different from the HMT-1?
- RealWear Navigator™ 500 has an external battery pack that can quickly be hot swapped to another battery without needing to power down the device. The HMT-1 has an internal battery cell that requires the device to powered down prior to removal.
- How long does the RealWear Navigator™ 500 external battery pack last?
- The battery pack will last approximately 5 hours depending upon usage and environmental factors. The battery is also hot-swappable making it easy change out without experiencing downtime.
- Is a 5G modem available for the RealWear Navigator™ 500?
- Like the HMT-1, a dongle can be plugged into RealWear Navigator™ 500’s USB C port. A 4G LTE mini modem will be available at launch. Plans for 5G are in process.
- How can I transfer all my data from the HMT-1 to the RealWear Navigator™ 500?
- Applications can easily be transferred through Foresight. For documents, photos, and video, copy them to an SD card on an HMT-1. Then, transfer the SD card to RealWear Navigator™ 500 and copy there.
- What languages and dialects does RealWear Navigator™ 500 support?
- Chinese (Cantonese, Mandarin-Simplified and Traditional), Czech, Dutch, English (American, Australian, British), French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai
- What operating system (OS) runs on RealWear Navigator™ 500?
- Android 11
- Will we be able to change EMM profiles based on user?
- Each Device can be configured on boot using QR code with your EMM provider.
EMM guides can be found here.
- Can I use accessories for the HMT-1 on the RealWear Navigator™ 500?
- The Accessories Catalog shows compatibility of with our device offerings.
- Will some of the new RealWear Navigator™ 500 features be available on the HMT-1?
- Yes, some features that are delivered via firmware upgrade will be available on the HMT-1.
- How long will firmware updates and security patches be available for the HMT-1?