Managing Devices

Error When Adding a Device

If you try to add a device and receive an error message that says, “Serial Number already entered. Contact your administrator”, you must send an email to RealWear support for assistance.


Compose an email to and include the following information:

  • Enter “[FS2 Error] Serial Number Already Entered” in the Subject line.
  • Enter the following information in the email body:
    • A brief description of your issue.
    • Your Foresight workspace name.
    • Your RealWear device serial number.