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      RealWear Cloud Device Connectivity March 31st 2024

      Some devices could face connectivity disruptions when connecting to RealWear Cloud due to a certificate update from our IoT provider

      UPDATE: FEBRUARY 2024: Microsoft have agreed to keep our IoT Hub on the old root certificate until the 31st March 2024. 

       

      RealWear Device Connectivity Notification

      On March 31st, 2024, RealWear Devices could face connectivity disruptions when connecting to RealWear Cloud due to a certificate update from our IoT service provider.

      We have addressed this issue in:

      • Firmware 1.6 for Navigator, released on September 20th, 2023
      • Firmware 12.6EMR for HMT-1 and HMT-1Z1, released on September 25th

      If you encounter connectivity challenges with RealWear Cloud and your device post-March 31st and cannot update your firmware, consider downloading our specialized connectivity agent APK:

      Installation Steps:

      1. Connect your headset to your computer.
      2. Download the RealWearExplorer appropriate for your operating system:
      3. Simply drag and drop the downloaded connectivity agent onto your device.

      Thank you for your understanding and cooperation.

       

      To find out more information about this certificate change you may find the following article from Microsoft useful here: https://techcommunity.microsoft.com/t5/internet-of-things-blog/azure-iot-tls-critical-changes-are-almost-here-and-why-you/ba-p/2393169