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      RealWear Cloud Device Connectivity Requirement September 15th

      Some devices could face connectivity disruptions when connecting to RealWear Cloud due to a certificate update from our IoT provider

      RealWear Device Connectivity Notification

      On September 15th, 2023, RealWear Devices could face connectivity disruptions when connecting to RealWear Cloud due to a certificate update from our IoT service provider.

      We are addressing this in:

      • Firmware 1.6 for Navigator, releasing on September 20th, 2023
      • Firmware 12.6EMR for HMT-1 and HMT-1Z1, releasing on September 25th

      If you encounter connectivity challenges with RealWear Cloud and your device post-September 15th and would prefer immediate solutions instead of waiting for the firmware releases, consider downloading our specialized connectivity agent APK:

      Installation Steps:

      1. Connect your headset to your computer.
      2. Download the RealWearExplorer appropriate for your operating system:
      3. Simply drag and drop the downloaded connectivity agent onto your device.

      Thank you for your understanding and cooperation.

       

      To find out more information about this certificate change you may find the following article from Microsoft useful here: https://techcommunity.microsoft.com/t5/internet-of-things-blog/azure-iot-tls-critical-changes-are-almost-here-and-why-you/ba-p/2393169