Technical FAQ - Ari Business

I have lost the ability to export data on a CSV file from my workspace. How do I fix this?

Data export is only available on a Ari Business Cloud Pro account. You can upgrade to a Ari Business Cloud Pro account in your workspace's Billing page, or ask one of your assigned Billing Owners to do so for you.

Why am I having trouble viewing usage data on the Ari Business Cloud dashboard?

Only devices that are on the latest firmware version will be visible on the dashboard. Upgrade all of your devices to the latest firmware version and device metrics will appear on the dashboard.

Why is Cloud Assistance not available on my Ari Business Cloud Ultra Workspace?

Cloud Assistance is an “opt in” service and must be enabled by Support. To activate Cloud Assistance, email support@ari-os.com and we will get back to you.

What’s the difference between Ari Business Cloud and the EMM/MDM that I currently have?

Enterprise Mobility Management (EMM) tools combine the capabilities of traditional Mobile Device Management (MDM), Mobile Application Management (MAM), Mobile Identity Management (MIM), and Mobile Content Management (MCM) technologies. EMM/MDM tools seek to manage and configure all mobile devices (computers, tablets, phones, wearables) and secure corporate data and network access on devices that are used for work.

Ari Business Cloud complements existing EMM/MDM solutions and enables deeper Ari OS device-specific control and configuration capabilities.

Ari Business Cloud provides features that are geared towards better frontline fleet management and productivity rather than access control. Also, it is the only way to gain trusted and secure access to certified third-party apps designed for our product portfolio.

Features of Ari Business Cloud beyond EMM/MDM tools include:

• • Fine-grained firmware version visibility and management.
  • Live, remote technical support for Ari OS devices.

I am not connected to the internet. Does Ari Business Cloud run on premise?

Ari Business Cloud does not currently run on premise.

Can I update to any firmware version?

Yes. Ari Business Cloud handles the updates centrally and makes recommendations on preferred update paths.

Note:   There is one known firmware patch (10.5-11.0) that requires manual intervention on the device to reconnect to the network. 

Will Ari Business Cloud Assistance work on Ari Business Navigator™ 500, HMT-1®, and HMT-1Z1® devices?

Ari Business Cloud Assistance can connect to all Ari OS devices. While the HMT series of devices is deprecated and will no longer receive further software updates, they can still be managed withing Ari Business cloud.

Which firmware version do I need to be on for Cloud Assistance to work?

We recommend that you update to the latest firmware to run Cloud Assistance.

Can more than 10 devices be added to a Ari Business Cloud Core Workspace?

Yes, any number of devices can be added to a Core tier workspace.