Checking Your Software Version

Support will ask which version your device is running before anything else, and whether a fix applies to you usually depends on the answer.

Finding the version number

1. Say "MY PROGRAMS".
2. Say "ABOUT DEVICE".

The number under Version is what you want. Read it out in full, including the part after the dash, because that distinguishes builds that are otherwise the same.

The same screen shows the serial number, which support may also ask for.

Updating if you are behind

Say "MY PROGRAMS", then "WIRELESS UPDATE", then "CHECK FOR UPDATES".

If an update is waiting the device offers it. Updating Your Device Software covers what it needs first and what happens during one.

Managed devices

A device managed by your organisation may be held on a particular version deliberately, so that a fleet stays on one known build. If yours is behind and the update app says it is up to date, that is the likely reason, and it is worth asking rather than trying to force it.