FAQ's

Frequently Asked Questions - RealWear Navigator™ 500

General

  •  What are the main feature differences between the HMT-1 and the RealWear Navigator™ 500? 

-  HMT-1 vs RealWear Navigator™ 500

  • List of accessories (any change) for HMT-1 vs RealWear Navigator™ 500

- Click here to view the RealWear Accessories Catalog  

  • Is there an HMT-1 to RealWear Navigator™ 500 upgrade program?

- No.

  • When will the ATEX / intrinsically safe version of the RealWear Navigator™ 500 be available?

- The HMT-1Z1 will continue to be our flagship ATEX rated device. 

  • How much longer will the HMT-1 be available?

- HMT-1 will continue to sell alongside the new RealWear Navigator™ 500 solution.

  • How much longer will the HMT-1 be supported?

- Support will carry on for the duration of the warranty of supplied units.

  • What will the service packs and warranty period be for the RealWear Navigator™ 500?

- RealWear Navigator™ 500 will come with a 1-year warranty with the opportunity to purchase two service plans extensions: Essentials and Premier (link to one-sheet)

  • What happens if I purchase one year of RealWear Premier service plan and later decide that I would like to extend that to two years?

- It is possible to upgrade plans by either purchasing the upgraded service plan on Shopify or through your RealWear reseller. Note, all upgrades must be made within 90 days of purchase.

  • Can I upgrade from RealWear Essentials plan to RealWear Premier plan?

- Yes, if it is within 90 days of purchase of the new RealWear device

  • Can I buy the RealWear Essentials or RealWear Premier offerings after I bought the RealWear device?

- Yes, if it is within 90 days of purchase of the new RealWear device


Technical questions

  • How is the modular design of the RealWear Navigator™ 500 different than the HMT-1?

- RealWear Navigator™ 500’s key components such as the camera and display can be updated to meet evolving needs, such as the need for a thermal camera.

  • How is the RealWear Navigator™ 500 external battery pack different from the HMT-1?

- RealWear Navigator™ 500 has an external battery pack that can quickly be hot swapped to another battery without needing to power down the device.  The HMT-1 has an internal battery cell that requires the device to powered down prior to removal.

  • How long does the RealWear Navigator™ 500 external battery pack last?

- The battery pack will last approximately 5 hours depending upon usage and environmental factors.  The battery is also hot-swappable making it easy change out without experiencing downtime.

  • Is a 5G modem available for the RealWear Navigator™ 500?

- Like the HMT-1, a dongle can be plugged into RealWear Navigator™ 500’s USB C port. A 4G LTE mini modem will be available at launch.  Plans for 5G are in process.

  • How can I transfer all my data from the HMT-1 to the RealWear Navigator™ 500?

- Applications can easily be transferred through Foresight. For documents, photos, and video, copy them to an SD card on an HMT-1. Then, transfer the SD card to RealWear Navigator™ 500 and copy there.

  • What languages and dialects does RealWear Navigator™ 500 support?

- Chinese (Cantonese, Mandarin-Simplified and Traditional), Czech, Dutch, English (American, Australian, British), French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai

  • What operating system (OS) runs on RealWear Navigator™ 500?

- Android 11

  • Will we be able to change EMM profiles based on user?

- Each Device can be configured on boot using QR code with your EMM provider.
EMM guides can be found here.

  • Can I use accessories for the HMT-1 on the RealWear Navigator™ 500?

- The Accessories Catalog shows compatibility of with our device offerings.

  • Will some of the new RealWear Navigator™ 500 features be available on the HMT-1?

- Yes, some features that are delivered via firmware upgrade will be available on the HMT-1.

  • How long will firmware updates and security patches be available for the HMT-1?
- Currently, there are no plans to end support for the HMT-1.