Devices
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      1. Knowledge Base
      2. RealWear Cloud
      3. Devices

      Add New Device

      To register your device in RealWear Cloud, do the following:

      1. Click Devices.
      2. Click 19.
      3. Click Add New Device.

      4. Locate the serial number of your device.

        Note:   The serial number for the RealWear Navigator® 500 is in the battery compartment. The serial number for the HMT-1® and HMT-1Z1® is on the inside surface of the device band. When entering your serial number, do not include “S/N” or “WK1234”. For example, for S/N 123456789012345 WK1234, only enter 123456789012345.
      5. Enter your device serial number in the Serial Number * field.

      6. Enter a name for your device in the Friendly Name * field.

        Note:   The Serial Number and Friendly Name fields are mandatory. The remaining fields in the Add Device window are optional.
      7. Click Insert Device.

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      8. Power ON your RealWear device to communicate with RealWear Cloud.

        Note:   Your device automatically communicates with RealWear Cloud.
      9. Refresh the Devices page to view your device details, including the firmware version and most recent check-in time.

      Error When Adding a Device

      If you try to add a device and receive an error message that says, “Serial Number already entered. Contact your administrator”, you must send an email to RealWear support for assistance.

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      Compose an email to support@realwear.com and include the following information:

      • Enter “[FS2 Error] Serial Number Already Entered” in the Subject line.
      • Enter the following information in the email body:
        • A brief description of your issue.
        • Your Foresight workspace name.
        • Your RealWear device serial number.

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